Refund policy
REFUND AND RETURN POLICY
Effective Date: August 28, 2026
At PG GLOBAL LLC, doing business as PG GLOBAL, we want customers to understand our return and refund process clearly before making a purchase.
This Refund and Return Policy applies to eligible purchases made through pggloballlc.com.
1. 30-DAY RETURN WINDOW
You may request an eligible return within 30 days after receiving your order.
A return request must be submitted within this 30-day period.
To request a return, contact:
Please include your order number, the item you wish to return, and the reason for your request.
2. RETURN ELIGIBILITY
To qualify for a return, an item generally must be:
- In the same condition in which it was received
- Unused or unworn, except where inspection is reasonably necessary
- Complete with accessories, components, manuals, or other items originally supplied
- In its original packaging where reasonably applicable
- Accompanied by proof of purchase or sufficient order information
Items showing excessive use, misuse, accidental damage, unauthorized modification, or damage occurring after delivery may not qualify for a refund unless applicable law provides otherwise.
Nothing in this Policy limits rights available for defective, damaged, incorrect, or nonconforming products under applicable law.
3. RETURN AUTHORIZATION
Do not send a product back without first contacting us.
Before returning an item, email paul@pggloballlc.com and request return authorization.
If your return is eligible, we will provide the applicable return instructions, including where the item must be sent and any other information necessary to complete the return.
Because return routing may depend on the particular product, supplier, or fulfillment location, the authorized return address will be provided as part of the return-authorization process.
Items returned to an unauthorized address or sent without authorization may experience delays and may not be accepted.
4. RETURN SHIPPING
Return-shipping instructions will be provided when your return request is reviewed and authorized.
Any applicable return-shipping responsibility, return-label arrangement, or shipping-cost treatment will be communicated to you before you send the product back.
Do not purchase return postage or ship an item until you have received our return instructions.
Nothing in this section limits any return-shipping rights that may apply under mandatory consumer law.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from what was ordered
contact us promptly at paul@pggloballlc.com.
Please provide your order number and, where reasonably requested, photographs or other information showing the issue.
We will review the matter and provide an appropriate resolution based on the circumstances, which may include replacement, return instructions, or refund where applicable.
Where the problem results from an incorrect, damaged, defective, or otherwise nonconforming shipment, we will handle the matter in accordance with applicable law and the return instructions provided to you.
6. MISSING ITEMS
If your order is delivered but an item is missing, contact paul@pggloballlc.com promptly.
Please include your order number and identify the missing item.
We may review fulfillment and shipping records before providing the appropriate resolution.
7. ITEMS THAT MAY NOT QUALIFY FOR RETURN
Certain products may be ineligible for return where returning them would be inappropriate because of their condition, use, health or hygiene considerations, legal restrictions, or the nature of the product.
Any material product-specific return restriction should be disclosed on the applicable product page or before purchase where required.
We will not apply a product-category restriction in a manner that unlawfully removes mandatory consumer rights.
8. SALE AND PROMOTIONAL ITEMS
The return eligibility of an item purchased at a discounted or promotional price will be determined under the return conditions disclosed for that purchase and applicable law.
A discounted price alone does not eliminate any mandatory consumer right.
If a particular item is subject to a special return restriction, that restriction should be disclosed before purchase.
9. GIFT CARDS
If gift cards are offered through the Site, their refundability may be subject to the terms disclosed when the gift card is purchased and applicable law.
Nothing in this Policy limits rights that cannot legally be waived.
10. EXCHANGES
If you wish to exchange an eligible item, contact:
We will advise whether an exchange is available for the particular item.
Where a direct exchange is not available, you may be instructed to complete an eligible return and place a separate order for the desired product.
11. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at paul@pggloballlc.com.
We may be able to cancel an order before fulfillment begins.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible, and the applicable return process may need to be followed instead.
12. RETURN INSPECTION
After an authorized return is received, it may be inspected to confirm that it satisfies the applicable return conditions.
We will notify you of the outcome of the return review.
If the return is approved, a refund will be processed as described below.
If a return cannot be approved, we will provide available information regarding the reason, subject to applicable law.
13. REFUNDS
Approved refunds will generally be issued to the original payment method, where technically available and appropriate.
Refund timing may vary depending on the payment provider, bank, card issuer, or other financial institution involved.
The time required for your financial institution to post the refund is outside PG GLOBAL LLC's direct control.
If you have been notified that a refund was issued but it has not appeared after a reasonable processing period, first check with your bank or card issuer.
If you still need assistance, contact:
14. EUROPEAN ECONOMIC AREA AND OTHER MANDATORY CANCELLATION RIGHTS
If you are located in the European Economic Area, United Kingdom, or another jurisdiction that provides a statutory cancellation or withdrawal right for eligible distance purchases, you may have additional rights beyond this Policy.
Where applicable, those statutory rights apply according to applicable law, including any legally recognized exceptions.
Nothing in this Policy is intended to reduce or waive a mandatory cancellation, refund, repair, replacement, or other consumer right that cannot lawfully be waived.
15. POLICY CONSISTENCY
Return and refund information displayed on product pages, checkout-related pages, promotional materials, or other areas of our Site should be read together with this Policy.
Where mandatory consumer law provides greater protection than this Policy, the mandatory law will apply.
PG GLOBAL LLC does not promise unrestricted, unconditional, or free returns unless such a promise is expressly provided for the applicable purchase.
16. CONTACT US
For return requests, damaged or incorrect orders, refund questions, or other assistance regarding this Policy, contact:
PG GLOBAL LLC
Doing Business As: PG GLOBAL
Website: pggloballlc.com
Email: paul@pggloballlc.com
Important for Merchant Center: ye policy false information invent kiye baghair publish ki ja sakti hai, lekin long-term mein ordinary return shipping customer pay karta hai ya business aur restocking fee none hai ya nahi ko operationally decide karke explicitly disclose karna stronger hoga. Google Merchant Center mein jo return-cost setting choose karein, woh website policy se exactly match honi chahiye.