Shipping policy
SHIPPING POLICY
Effective Date: August 28, 2026
This Shipping Policy explains how PG GLOBAL LLC, doing business as PG GLOBAL, processes and ships orders placed through pggloballlc.com. We aim to provide clear and realistic information about processing, delivery estimates, shipping charges, and order-related issues.
1. ORDER PROCESSING
Orders are typically processed within 3–5 business days after they are successfully placed.
Our website accepts orders 24 hours a day, 7 days a week. Processing time refers to the period required to prepare an order for shipment and is separate from carrier transit time.
Orders requiring additional review because of payment, address, inventory, or other order-related issues may take longer to process.
2. U.S. SHIPPING AND DELIVERY ESTIMATES
For orders shipped within the United States, estimated transit time after processing is generally:
7–15 business days
Processing and transit times are separate.
Accordingly, the estimated overall timeframe for a typical U.S. order is approximately:
3–5 business days processing + 7–15 business days transit
Delivery estimates are provided for general guidance and are not guaranteed arrival dates.
Shipping availability to a particular destination is determined by the shipping options available during checkout.
3. SHIPPING COSTS
Shipping charges are calculated at checkout.
The applicable shipping cost, if any, will be displayed before you complete your purchase.
Shipping charges may depend on factors reflected during checkout, such as the products ordered and the delivery destination.
4. ORDER CONFIRMATION
After successfully submitting an order, customers should review the order information carefully, including:
- Customer name
- Products ordered
- Shipping address
- Billing information
- Order total
If you notice an error, contact us as soon as possible at:
5. SHIPPING AND TRACKING INFORMATION
PG GLOBAL does not currently provide shipment tracking by email as a standard practice.
If you have questions regarding the status of an order, please contact:
Include your order number and the email address used when placing the order so that we can review the available order information.
6. DELIVERY ESTIMATES
Shipping and delivery dates are estimates rather than guaranteed delivery dates.
An estimated delivery period begins after the applicable order-processing period and may be affected by circumstances arising during fulfillment or transportation.
PG GLOBAL LLC will not use estimated delivery times to limit any mandatory rights available to customers under applicable law.
7. SHIPPING DELAYS
Occasional shipping or delivery delays may occur.
If your order has not arrived within the expected timeframe, contact us at paul@pggloballlc.com with your order number so that we can review the available order and shipment information.
A delay does not automatically mean that an order is lost.
8. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you discover an error after placing an order, contact us immediately at:
Whether an address can be changed depends on the status of the order. We cannot guarantee that a shipping address can be changed after an order has entered processing or fulfillment.
PG GLOBAL LLC is not responsible for customer-provided address errors to the extent permitted by applicable law, but we will review individual circumstances when assistance is requested.
9. RETURNED-TO-SENDER OR UNDELIVERABLE PACKAGES
If a shipment is returned as undeliverable, refused, or returned because of an incorrect or incomplete address, contact us at paul@pggloballlc.com.
We will review the order and provide the available next steps.
Any applicable reshipping arrangements or costs will be communicated before another shipment is arranged.
10. LOST OR UNRECEIVED ORDERS
If you believe your shipment has been lost or has not been received within the expected delivery period, contact PG GLOBAL directly at:
Please provide:
- Your order number
- Your name
- The email address used for the order
- The delivery address
- A brief description of the issue
We will review the available order and shipment information and provide appropriate next steps based on the circumstances.
A refund or replacement is not automatically issued solely because an order is delayed; any resolution will depend on the available information, applicable policies, and applicable law.
11. PACKAGES MARKED DELIVERED BUT NOT RECEIVED
If available shipment information indicates that an order was delivered but you cannot locate the package, contact us promptly at:
We will review the information available for the order and advise you of the appropriate next steps.
12. DAMAGED ITEMS
If an item arrives damaged, contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the damage
- Clear photographs showing the damaged item
- Photographs of the packaging where relevant
This information helps us evaluate the issue and determine an appropriate resolution.
Please retain the product and packaging until we provide further instructions.
13. WRONG OR MISSING ITEMS
If you receive the wrong product or an item is missing from your order, contact:
Please provide your order number, a description of the issue, and photographs where reasonably applicable.
We will review the order and provide the appropriate next steps.
14. ORDER CANCELLATIONS AND ADDRESS CHANGES
If you need to cancel an order or request an address change, contact us as soon as possible at:
Whether a cancellation or change can be completed depends on the status of the order.
Once processing, fulfillment, or shipment has progressed, cancellation or modification may no longer be possible.
15. RETURNS AND REFUNDS
Shipping-related return and refund matters are subject to our Refund and Return Policy and applicable consumer law.
Please review:
https://pggloballlc.com/policies/refund-policy
Do not send a return to any address unless you have first received applicable return authorization and instructions from PG GLOBAL LLC.
16. SHIPPING ADDRESS
PG GLOBAL LLC's provided shipping address is:
PG GLOBAL LLC
125 Wappoo Creek Dr, Ste D1
Charleston, South Carolina 29412
United States
Important: This address should not be used for product returns unless PG GLOBAL LLC specifically authorizes the return and instructs you to send the item to this address.
17. CONTACT US
For questions about shipping, delivery, damaged orders, missing items, or order status, contact:
PG GLOBAL LLC
Doing Business As: PG GLOBAL
Website: pggloballlc.com
Email: paul@pggloballlc.com
Shipping Address: 125 Wappoo Creek Dr, Ste D1, Charleston, South Carolina 29412, United States